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SayExpert-User App

  • The SayExpert-User App is not engaged in providing any services by itself but is a platform, which merely connects the SayExpert-Service Providers with the SayExpert-Users.
  • SayExpert allows You to surf its User App or book products or services from a service provider available on SayExpert platform for yourself, your family and your friends, only after registering on the Website or SayExpert app.
  • SayExpert is an online Market Place, which gives prospective Users or Customers and Service Providers/Vendors a platform to connect. In light of the foregoing, SayExpert wishes to state the following: The SayExpert App is a marketplace, which merely lists the inventory/products or Services of the Service Providers/Vendors who are registered with the SayExpert app, but does not own the services per se. Hence, the limited role of the Say Expert is to connect You with the Service providers and vice versa.
  • You understand and agree that the inventory/products or Services listed and/or offered by the Service Providers/Vendors on the App, is solely determined by the respective Service Provider, and "Say Expert" has no control over these inventory/products or services on the
    SayExpert App
    It shall be the sole responsibility of the respective service provider//Vendor to ensure that the inventory/products or Services listed and/or offered by him/her are in compliance with the law/order/judgment of any regulatory authority/Tribunal/Court. SayExpert shall in no way be liable for such contravention of the law/order/judgment. In light of the foregoing, You agree that any liability in relation to any inventory/ products or services being offered on the SayExpert App in accordance with the applicable laws shall be that of the Service Provider/Vendor and not SayExpert . In case of any deficiency of service, You agree to pursue any such action arising from such deficiency of service against the Service Provider/Vendor and not the
    You further agree and acknowledge that the SayExpert is only a facilitator and is not and cannot be a party to or control in any manner, any transactions/deal on the SayExpert app. Accordingly, the contract of sale of services on the app shall be a strictly bipartite contract between You and the Service Providers listed on the SayExpert app.
  • All the 'discounts/coupons (if any)' on the App at which the products/services are being sold/provided by the service provider on the SayExpert App is merely an invitation to offer in accordance with the applicable law and shall not be construed to be an "offer" in accordance with the applicable law.
  • SayExpert offer You the facility of opening user account on the SayExpert app and/Website. This user account can be linked to Your email-id or phone number or both. For Your use of the App/Website, by registering an account with SayExpert , You agree to the following:

    You are solely responsible for maintaining the confidentiality of Your account and password and for restricting access to Your device to prevent unauthorized access to Your account when You use the Website/app by registering an account with SayExpert .

    By using the App/Website,as a registered user, You authorize SayExpert and its agents to access third party sites, including but not limited to that of banks and other payment gateways, designated by the bank or on the bank's behalf for retrieving requested information for processing of a customer generated transaction on the App/Website.

    In the event that You use the App/Website through a registered account, You agree to accept responsibility for all activities that occur through your SayExpert account.

    In the event that You use the App/Website through a registered account, You should take all necessary steps to ensure that the password is kept confidential and secure and should inform SayExpert immediately if You have any reason to believe that Your password has been compromised, or if the password is being, or is likely to be, used in an unauthorized manner. SayExpert shall not be liable for any losses You may incur owing to any compromised login credentials of Your SayExpert account. Please ensure that the details You provide SayExpert are correct, complete and up to date and inform SayExpert immediately of any changes to the information that You provide at the time of registering Your account with SayExpert .

    SayExpert will not be responsible for screening, censoring or otherwise controlling transactions, including ascertaining whether the transaction is legal and valid as per the laws of the land, if you are resident/national of a country other than India. You warrant that You will abide by all such additional procedures and guidelines, as modified from time to time, in connection with Your use of Website/App. You shall also be liable to comply with all applicable laws and regulations regarding use of the Website/App with respect to the jurisdiction concerned for each transaction.

    App/Website may be used for Your personal and non-commercial purposes only. Therefore, You are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or Facility available on App/Website for any commercial or competitive activity/purpose.

    SayExpert reserves the right to refuse Your access to App/ Website, terminate Your SayExpert account, cancel any bookings/appointments, remove and/or edit content on the App/Website at any time without notice if we have reasonable belief that Your account is being used for purposes other than as defined in these terms.

  • Membership Eligibility: Use of the App/Website is available only to persons who can enter into legally binding contracts under the applicable law. Persons who are "incompetent to contract" within the meaning of the applicable law are not eligible to use the App/Website. If You are a minor, you shall not register as a User of the App/Website and shall not transact on or use the App/Website. As a minor if You wish to use or transact on the App/Website, such use or transaction may be made by Your legal guardian or parents. We reserve the right to terminate Your membership and/or refuse to provide You with access to the App/Website if it is discovered that You are a minor or incompetent to contract according to the law.
  • SayExpert Wallet:

    SayExpert may provide at its sole discretion, the facility to transact through an online SayExpert wallet ("Wallet") to its registered users with the following features:

    Upon cancellation of a transaction/ Subscription, you will receive such amounts to your Wallet.

    The cash equivalent to balance available in the Wallet may be used by the Customer for further transaction/subscription purchase available at SayExpert Mobile Application or Website only or the customer may request for withdrawal into his/her Bank account provided to SayExpert.

    The present form and format of the Wallet, issued by SayExpert to its Customers, is modelled on a closed system prepaid payment instrument. Any promotional cash credited in to your Wallet by SayExpert , will not be refundable into your bank account under any circumstances. On cancellation of a reservation of services provided by SayExpert, any utilised promotional cash will be forfeited. This promotional cash has an expiry date beyond which, it will not be available for your usage.

    The customers are advised to use the amount lying in the Wallet within its validity period. Any amount lying unutilised (except promotional cash deposited by SayExpert) beyond a period of three hundred and sixty-five days shall be deemed to be held in trust with the Company. It will be held in trust for a maximum period of one year, after which SayExpert will make reasonable efforts to transfer such amount to the beneficiary and if such transfer is not an option, any unclaimed amount will be forfeited.

    The amount lying in the Wallet are not transferable to any other Wallet of same or different user.

    The option of keeping the refund amount in Wallet is available only to resident Indians only. Also the amount lying in the Wallets are not available for transactions in foreign currency.

    By choosing the option to maintain the Wallet with SayExpert, you agree to comply with the aforesaid terms and conditions.The Company reserves the right to suspend/discontinue Wallet scheme to customers at any time, for any cause, including, but not limited to, for any violation of the Terms and Conditions mentioned herein by the Wallet user or to comply with any rules, regulations, orders, directions, notifications issued by any regulatory authority.

  • Links:

    SayExpert App/ Website may contain links to other websites maintained by third parties ("External Sites"). These External Sites are linked to the App/Website for Your reference and convenience only. SayExpert does not operate, control or endorse in any respect such External Sites or their content. You assume sole responsibility for use of these External Sites and is therefore, advised to examine the terms and conditions of those External Sites carefully.

    You must not link Your own website or any third party website, to this App/Website without obtaining the prior written approval of SayExpert . Use of any automated screen capture or screen scraping technologies to obtain information from this App/Website without the prior written approval of SayExpert is an infringement of our intellectual property rights.

  • Usage Conduct: You acknowledge that You only have a limited right to use the App/Website and that You have no right to modify any part of the App/Website or reproduce, copy, distribute, sell, resell or access the Facility for any commercial purposes. You are also under an obligation to use this App/Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged in these Terms. You shall use this App/Website, and any Products/Services purchased through it, for personal, non-commercial use only. You may not use any meta tags or any other hidden text utilizing the App/Website or its affiliates' names or trademarks without the express written consent of SayExpert and or its affiliates, as applicable.
  • You must not use the App/Website for any of the following: For fraudulent purposes, or in connection with any criminal acts or other unlawful activity; and/or to send or post any text/material that is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.
  • Correspondence/Notices: When You use the App/Website or send emails or other data, information or communication to SayExpert , You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic means from SayExpert periodically and as and when required. We may communicate with You through email/SMS/Notification or by such other mode of communication, electronic or otherwise.
  • Disclaimer of Warranties and Liability: This App/Website, all the services (including but not limited to software) included on or otherwise made available to You through this App/Website are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing by SayExpert or SayExpert-Service Providers on the App/Website.
  • Without prejudice to the forgoing paragraph, App/Website does not warrant that: App/Website will be constantly available, or available at all; or the information on this App/Website is complete, true, accurate or non-misleading.

    SayExpert will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the App/Website. Wherever, the same is under the control of the service provider.

    The App/Website does not warrant that this App/Website; information, content, materials, product (including software) Facility or services included on or otherwise made available to You through the App/Website; the servers; or electronic communication sent from us are free of viruses or other harmful components, despite our best efforts to prevent these incidents.

    You are required to enter a valid phone number while registering on the App/Website. By registering your phone number with us, you consent to be contacted by us for the purposes of the transaction on the App/Website or for sending you promotional offers or content.

  • Suspension, Termination or Cancellation

    App/Website may suspend, cancel or terminate Your account registered with us, with or without prior notice, if we believe in good faith that You have breached any of the terms or any other terms or policies referred to in these terms.

    SayExpert reserves the right, at its sole discretion, to accept, hold and/or cancel any reservation of Products/Services made by the You on the SayExpert App/Website, which is deemed to be fraudulent or suspicious by SayExpert .

    SayExpert will endeavour to inform You (by In-app Notification) in the event of cancellation of your booking/appointment, owing to fraud or suspicious activity, to the best of its capacity, but shall not be liable for a failure to communicate to You of such cancellation.
  • Product/Service Booking - Terms and Conditions

    Scope of service: SayExpert .in ("App/Website/SayExpert ")provides a platform to providers ("Service Providers")to list their inventory/Products or Services on the App/Website and allows you ("customer/you")to select and reserve/book the same, based on the customer’s personal preferences("Service").

    SayExpert acts as an intermediary between the customer and the Service Providers, that have listed their Inventory/Product or Service on the App/Website, for the purposes of booking of such Inventory/Product or Service. A booking made through the App/Website, is therefore a bipartite contract between the customer and the Service Provider. Therefore, the contractual terms and conditions of the Service Provider shall be applicable once a booking has been made through the App/Website. SayExpert only undertakes to share the relevant details of the customer to the Service Provider and a confirmation email/massage/notification on the Service Provider’s behalf to the customer.

    While rendering the Services, all the information, related to a particular Service Provider, such as the price, availability, facilities & amenities, representative images (if any), etc., of a particular Inventory/Product or Service, displayed on the App/Website, are attributable to the respective Service Providers themselves and they are fully responsible for updating the same. The App/Website cannot be held liable for any discrepancy in the said information. SayExpert does not guarantee the accuracy, completeness, correctness, suitability etc., of such information to the customer and cannot be held responsible in case the information is erroneous, inaccurate, untrue, incomplete, or misleading in nature. The listing of an Inventory/Product or Service on the App/Website does not constitute and should not be regarded as a recommendation and/or an endorsement of the quality, service level, qualification or rating of any Inventory/Product or Service made available, to the customer.

    Pricing and price/value Inventory/Product or Service(s) may be available on other App/Websites at price/value lower than those displayed on the App/Website, for any specific period. However, such lower price/value offered by the Service Provider/s could be subject to specific terms and conditions with respect to refunds, cancellations, etc. customers are advised to check the Inventory/Product or Service and price/value details, Inventory/Product or Service policy, booking and cancellation policy, thoroughly before making a booking of an Inventory/Product or Service. Obvious errors and mistakes (including but not limited to misprints) are not binding. All special offers and promotions on the App/Website are marked as such.

  • Service tax , if applicable on any Inventory/Product or Service may be charged by the concerned Service Provider from the customer, in addition to the price/value displayed on the App/Website.
  • All the timings mentioned on the App/Website are in Indian Standard Time, unless mentioned otherwise.
  • Specific terms relating to special offers, discounts etc.

    The service providers registered with SayExpert may provide, from time to time, at their sole discretion, special discount offers ("Offers") on Inventory/Product or Service booking to its customers, that are applicable for a duration of time as provided in such Offers. With regards the above mentioned Offers, SayExpert and/or the concerned Service provider reserves the right to discontinue and/or extend any Offers, without assigning any reasons whatsoever, and without prior notice to the customer.

    SayExpert can change/ amend/ add/ delete/ modify terms and conditions of any such Offers without assigning any reasons whatsoever, without prior notice to the customer.

    Customer acknowledges that he/she will not be personally notified of any such change/ amendment / addition /deletion/ modification to the Offer.

    Customer is advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customer hereby unconditionally agrees to all such changes/ amendments/ additions/deletions/ modifications. The Offers will be applicable only on bookings made through the SayExpert App.

    Offer discounts may vary from one Inventory/Product or Service to another. Customer is advised to verify the applicable Offer on a particular Inventory/Product or Service, before applying the offer code. One Offer cannot be combined with any other Offer(s), unless stated otherwise.

    Offer is valid only for the bookings made by the customer for his/her personal use, or for bookings made for his/her family. SayExpert reserves the right, without prior notice to the customer, to cancel bookings, which are not made in compliance with this condition.

    In addition to the general terms and conditions mentioned herein, Offers may have other terms and conditions specific to such Offer. The terms and conditions may include restrictions regarding cancellation and refund. Customer is advised to get accustomed, acknowledge and accept the same before availing any discounts under any Offers. Availing of an Offer is at the discretion of the customer.

    All taxes, duties, levies and/or charges payable in connection with the benefits accruing under such special offers (if any), shall be borne solely by the customer, and SayExpert shall not be liable in any manner whatsoever for payment of any such taxes, duties, levies and/or charges.

  • Cancellation of booking policy :Once a booking is made, the customer agrees to the terms and conditions of the Service Provider, including those related to cancellation and refunds. The Service Provider may have its own cancellation policy.For cancellation of a booking, the customer shall make a verbal and/or a written request to our customer care representatives or make such cancellation through the App/Website or the SayExpert mobile application.For cancellation of a booking, the customer shall make a verbal and/or a written request to our customer care representatives or make such cancellation through the App/Website or the SayExpert mobile application.Only those cancellation requests that are communicated through phone or via email to our customer support team, or through our App/Website, shall be entertained.SayExpert shall not be liable to entertain any cancellation requests made directly to the Service Provider by any mode without intimating SayExpert inwriting or over the phone call.
  • Refunds & modifications to bookings : SayExpert does not facilitate any changes and/or modifications to bookings once they are confirmed. All the refunds (if any) shall be made by the Service Provider directly to the customer and SayExpert is not responsible and/or liable to facilitate any refunds.
  • Content of Service Provider: An authorized agent of the Service Provider may provide information about a listed Inventory/Product or Service, and/or upload images of the Inventory/Product or Service listed on the App/Website ("Content"), and display such images on the App/Website. Customers may view such images before making a booking. Users should keep in mind the following things while viewing the Content: Inventory/Product or Service reviews, reports, images, videos, and any related Content which may be displayed on the App/Website originate from third parties and represent the opinion of the respective third party, and SayExpert does not endorse, or validate or confirm the authenticity of such Content, and uses such Content at his/her own sole risk. Customer accepts and agrees that there could be a lapse of time between the posting, transmission, or uploading of such Content and when the customer would have viewed such Content, that the Content could be outdated.
  • Customer ratings and reviews:

    Users of this App/Website may post reviews, comments and other content; send communications; and submit suggestions, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a customer uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, SayExpert is entitled to delete such details, and take necessary steps.

    SayExpert reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgment of SayExpert violates these Terms and Conditions, and/or terminate the customer’s permission to access or use this App/Website. If you do post content or submit material, and unless we indicate otherwise, you:

    (a) grant SayExpert and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the country in any media; and (b) SayExpert and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

    You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to SayExpert , including the execution of deeds and documents, at its request.

    You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the App/Website; that, as at the date that the content or material is submitted to SayExpert : (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable SayExpert ’ policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify SayExpert and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

    The Inventory/Product or Service Provider star ratings are provided for your information only. The starratings are based on information we have received from our App users who have availed/purchased/booked the Inventory/Product or Services from the concerned Service provider. We do not independently verify star ratings. A starrating is only indicative of the level of quality you can expect to find in a particularInventory/Product or Service provider, with a higher star rating generally being indicative of a higher quality. Please be aware that star ratings can vary greatly on thebasis of location, available alternatives, local market conditions, practices or othercircumstances. Thus, it is possible that a star rating in one particular state or city isnot comparable to the same star rating in another state or city due to suchcircumstances. Star ratings do not necessarily reflect all the Products or services thatmight be available with the Service Provider, and some Product/service qualities and features may notbe available in every Product/service with a particular star rating.